COVID - 19 ACTION PLAN
THE OAST B&B COVID 19 ACTION PLAN
When you’re ready to travel again, we’re ready to welcome you.
As the world adjusts to new travel norms and expectations, we’re enhancing the experience for you – our Guests – by redefining cleanliness and supporting wellbeing throughout your stay. We are expanding our commitment to cleanliness and these strengthened procedures are designed to give you greater confidence and our family team the protection needed.
We’re following all World Health Organisation and UK Government guidelines and have been actively following industry best practice and key tourism bodies and specialists, as they have developed their strategies for us to adopt. We will continue to update our specific Risk Assessment, which identifies the possible risks and then develops the controls needed to reduce the risks. The result of this Risk Assessment is that we have invested in various types of equipment and implemented a number of procedures into our site to reduce the risk of infection and demonstrate to our Guests, that we offer an environment that is safe. We will continue to complete all necessary assessments to validate our own policies. Please note that the guidance is changing constantly, so the following guidelines will continue to be adjusted as guidance is updated.
We’ll share as much information as possible to provide assurance and transparency:
Our Post Covid-19 Health and Hygiene policy will be updated and published on our website.
We’ve updated all our pre-arrival email communications to provide additional information relating to health and hygiene, making sure that all our guests have received all necessary information to make the most of their stay.
For our residents, we’ve considered the entire customer journey to assess how we can keep you as safe as possible, whilst still giving you the outstanding ‘Oast B&B’ experience we’re known for.
You can Book Direct by calling us on 07947161053 or 01304275557 or via booking.com.
The following procedures are for your peace of mind prior to your stay however, we will be happy to talk to you if you have any further concerns or questions.
We politely request that if you are displaying any symptoms of Covid-19 that you call us to postpone your stay. These include; A high temperature, a new and persistent cough and loss of taste and smell.
We strongly recommend that you download the government approved track and tracing app, to ensure we are all alerted to any guests who may pose a risk of spreading Covid-19. We will also ask you for written contact details so that you may be contacted in the event of a case being discovered at our B&B.
2. ARRIVAL & CHECK-IN
We politely request that if you are displaying any symptoms of Covid-19 that you do not enter the hotel. These include a high temperature, a new and persistent cough and a loss of taste and smell. We reserve the right to check your temperature on arrival and any guests displaying Covid-19 symptoms or a temperature greater than 37.8 degrees C, may be asked to leave the premises and made to return home.
In order to manage potential pinch points, we will ask you to give us your planned arrival time and may ask you to amend it slightly should we already have other guests arriving at the same time. Customers are requested to then contact the B&B on arrival to ensure we are able to meet and greet and are on hand to assist with your Parking, Arrival and Check-in.
We thoroughly clean and disinfect keys & fobs between guest stays.
Please be aware check-in is between 3pm and 8pm.
If you have any questions or need assistance during your stay, simply phone us on 07947161053 from your room.
A hand sanitising station will be provided at our entry/exit, and we request that all customers sanitise upon entering and leaving the building.
Our check-in process has been streamlined to allow for a fast and reduced-contact experience. All surfaces, door handles and equipment will be regularly cleaned and sanitised throughout the day. We are increasing our housekeeping team to deliver peace of mind.
If you have any special requirements please let us know before you arrive so we can make the necessary preparations with everybody’s safety in mind.
3. COMMON AREAS
We would respectfully ask that guests remain in their rooms unless coming down for food or drink or in order to leave the B&B. All communal indoor areas are currently out of use.
We have heightened and enhanced our cleaning procedures to include extensive cleaning of shared surfaces throughout the day.
We have set up hand sanitising stations for you to use and we politely ask you use these when entering the building.
We advise that guests who are staying with us use the toilets/bathrooms in their bedrooms. During these restrictions we ask that guest consume drinks from the bar in their rooms or in the bar courtyard. The inside bar area is not in use. We will provide room service (table service in the courtyard) for drinks or bar food.
When walking through the building, we will ask that you please use your discretion and consideration by keeping a social distance of a minimum of 1+ metres between yourself and other guests. We also encourage guests to wear masks on our communal corridors.
4. BEDROOMS & BATHROOMS
Our usual high cleaning standards have been enhanced and updated to include a new risk-based approach and all team members will be trained accordingly, prior to re-opening.
Every guest bedroom and en-suite will be fully sanitised before each stay and not accessed afterwards, to ensure no contamination occurs prior to your arrival.
All surfaces are thoroughly wiped down and cleaned prior to your arrival.
Our Linens and Towels are washed at a temperature above 60°C for optimal disinfection . All Toiletries and Consumables are replaced before each stay.
All bathrooms will be provided with Sanitising hand-wash dispensers.
All unnecessary printed & other material has been removed from your room to avoid cross contamination.
TV Remote Controls will be covered in individual hygiene bags, which enable easy cleaning and can be changed between guest stays.
Our housekeeping teams undergo strict sanitisation prior to starting work and will wear the appropriate PPE during cleaning, as per the most recent Government guidelines and recommendations at the time of your stay.
Linen changes for longer stays will still take place, in consultation with you at the time.
We have reconfigured our breakfast room and other public spaces to ensure that social distancing can be adhered to. For many, our breakfast is the highlight of a stay at The Oast B&B and we intend to ensure that we maintain our leisurely, local vibe. We will take all necessary measures to deliver minimum contact, ensure hygiene standards and social distancing are maintained, without losing the magic.
Breakfast service will continue to be offered to order. We won’t offer a buffet service with sharing plates or bowls , however, items such as cereals, yoghurt, fruits, juice, condiments etc, will still be offered on the menu and served to your table. We will give you a breakfast sheet to fill out the day before with your requirements.
We’ll split breakfast into two time slots so that we can ensure that social distancing is maintained, at our busiest times.
Tables will not be pre-set, but all clean and sanitised utensils, crockery and glassware etc will be served to you upon arrival at your table.
Tables and chairs will be sanitized between sittings, and a full deep clean, disinfection and sanitisation will be carried out at the end of each daily service.
At the moment, in line with current Government guidelines, the majority of our local restaurants and pubs will be operating with new protocols, and you will need to make a Reservation in advance. Please be proactive and make your Restaurant/Pub bookings prior to your stay, to enhance your stay experience with us in Kent.
A Hand sanitising station will be set up at the entry/exit point to use and should be used every time you enter or exit the Breakfast Room.
Payment for your stay is due on departure. An invoice can be provided and sent to you via email, upon request. We appreciate card payments wherever possible, but will accept cash.
To check out, all you need to do is ring the bell in the hallway and we will come to say goodbye and collect your key/s.
We ask that you use the hand sanitiser before leaving the building.
7. OUR TEAM: TRAINING, HYGIENE & PROTECTION
All of our staff have undergone comprehensive hospitality-focused training on how to prevent the contagion of Covid-19. We will continue to elevate our training as best practices evolve.
Hand sanitising stations are located at all entry and exit points back of house for the teams to use.
Our operating procedures are clearly displayed throughout and training given to all staff members.
We are dedicated to ensure we keep up to date with any changes to government guidelines, and therefore, subject to the latest guidelines we will be constantly reviewing our processes and precautions. This guide will be constantly updated to give you the very latest information.
8. GUEST HEALTH
It is essential that you do not travel if you are unwell or are demonstrating any Covid symptoms (fever, cough, loss of taste or smell).
Please let us know if you are worried about your symptoms ahead of your stay and we will move your booking to a future date to suit you.
We may check your temperature on arrival, and if you are showing symptoms of a fever, we will ask you to head back home.
If you develop symptoms during your stay, we ask that you immediately head home to self-isolate and seek a test.
We ask you to download and use the track and trace app when it is fully operational
If you have any further questions on our policies and procedures, please do not hesitate to contact us.
Michele & Carl Edwards – The Oast B&B