Terms & Conditions
We look forward to welcoming you to The Oast. When you make your booking you are entering into an agreement with us. Please read our terms and conditions of booking below.
Arrival and Departure
Check in is available from 3.00pm to 8.00pm (15:00 to 20:00) on the day of arrival. If you need to arrive outside of these times, please contact us and agree this prior to your stay.
Please vacate your room by 10.30am at the latest (10:30) on the morning of departure.
Please note the cancellation policy before committing to a reservation.
In order for us to confirm a reservation, credit/debit card details are required to secure your booking. No payment is taken from this card unless you ask us to, or the booking is cancelled within 7 days of the scheduled date of arrival, or you do not show, or you use the card to pay on departure. However, we reserve the right to pre-authorise the card with a charge equivalent to the room(s) single night rate.
The exception to this policy is for bookings at peak times and / or special events where we reserve the right to take a deposit payment equivalent to the room(s) single night rate. We will informed you of this at the time of booking.
If you are unable to secure the booking with a credit/debit card then we require payment by BACS for the full amount of the stay. We will then send confirmation once the money has cleared. Please ask for our bank details at time of booking.
Bookings made online may be subject to differing terms and conditions in force at the time of booking. This is to protect your security in carrying out the booking and providing credit card details over the internet.
Cancellation by You
We are a small business, so cancellations can have a big impact on us, especially if we have turned away potential guests in favour of someone who has already booked and who then cancels. We do, however, appreciate that unforeseen circumstances can intervene, and we try to be as sympathetic and helpful as possible in such cases.
In the event of a cancellation up to 7 days (inclusive) prior to the scheduled date of arrival no charge will be made.
If you cancel your reservation within 7 days of the scheduled date of arrival a cancellation charge equivalent to the room(s) single night rate will be made.
Guests who fail to arrive, without notification, may be subject to a charge equivalent to the total reservation price.
Bookings are made in good faith, as we are unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made with The Oast Bed and Breakfast for either accommodation or goods, services, meals or drinks that are pre booked (verbal or written) forms a legally binding contract. We advise that you take out a suitable insurance product to cover against unexpected costs such as cancellation fees. In addition, we may take legal action, through the Courts, to recover any outstanding debts.
Cancellation by Us
Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full. Should you wish to, we will attempt to book you into another local bed and breakfast in a similar standard of room(s). Our liability will not extend beyond these conditions.
A car park is available for guests’ use at the entrance to The Oast. Cars parked here are at owner’s risk.
Change of Room
If a booking is taken out for a specific room and the room reserved is required to meet a specific guest needs or rendered unusable via circumstances beyond our control, we reserve the right to transfer the booking to an alternative room of similar quality.
Damage and Breakages
Please take care of our home. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur especially if you accidentally spill something – it’s much easier to clean if we know what it is and can act quickly. We do not normally charge for breakages, but we reserve the right to charge for repair or making good if the damage is significant.
Some of the data gathered during the course of a booking may be held on computer. We would like to hold this data after your visit to be able to inform you of future offers. If you would prefer us not to hold this information please let us know.
Evening Meal Reservations
We may provide evening meals to guests booking through walking holiday companies. Where an evening meal is being provided, please notify us of any special dietary requirements. All meals are prepared to order and therefore we require a minimum of 24 hours notice. Without pre-ordering, we will unfortunately not be able to provide a meal on the day of arrival.
As Evening Meals are purchased for and prepared to order, if an order is placed and cancelled after 12 noon on the day of dining or not taken for any reason, the full cost of the meal will remain payable.
Depending on season, we may provide bar meals/snacks at lunch time. During the evening, we are happy for guests to order take away meals to consume in the bar. Please ask for local delivery numbers.
You have access to the building and your room 24 hours a day throughout your stay using a set of keys given to you when you register on arrival. You have full responsibility of these keys for the duration of your stay. Lost keys will be charged at £10.00 per set.
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees whilst acting in the course of their employment.
We are happy to return items that have been left following departure. However, there may be a minimum charge of £5.00 to cover postage and packaging.
We reserve the right to charge for missing items.
Payment is due on the morning of departure and we accept the following charge, credit and debit cards; American Express, Debit MasterCard, Delta, Electron, JCB, Maestro, MasterCard, PIN Train, UK Maestro and Visa, as well as cash. You can also pay via SamsungPay, ApplePay & AndroidPay, providing you have adequate phone connection at The Oast. BACS payment can be made in advance of your stay.
Pets are not permitted at The Oast or on the adjoining land. The only exception to this rule is for guide dogs or hearing dogs.
We reserve the right to change our prices at any time. This does not affect bookings already made.
Smoking is NOT permitted within any part of The Oast Bed and Breakfast or adjoining buildings. Please note that offending guests may be asked to leave immediately and may be liable for professional cleaning of any rooms and any outstanding balance of nights booked but not taken through early departure.
The Oast Bed and Breakfast reserve the right, at its discretion, to terminate, without notice, an individual’s stay where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others (Please note that non-compliance of our non-smoking policy may constitute termination). In such circumstances any outstanding account must be settled, no refunds will be made.
In the unlikely event of you wishing to make a compliant, please request our complaints procedure.
By using our Wi-Fi Service you automatically agree to the terms and conditions of use in force at the time.
We reserve the right to amend these terms and conditions at any time.
You acknowledge and agree that all intellectual property rights (including, but not limited to, copyrights (including rights in software), trademarks, database rights, patents and inventions) in and relating to the service are owned by us and our licensors or contractors. Nothing in this agreement operates to transfer any such intellectual property rights to you.
We reserve the right to assign or sub-contract any of our rights and obligations under this agreement without notice to you.
If any provision of this agreement is found to be unenforceable by a court of competent jurisdiction, the other provisions shall nevertheless remain in full force and effect.
This agreement is governed by the laws of England and the parties hereto submit to the non-exclusive jurisdiction of the English courts.